Frequently Asked Questions

1. How do you handle Penang's STA regulations?

We are experts in Penang's Short-Term Accommodation (STA) guidelines. We manage the entire process, including securing JMB/MC approvals (if your property is a commercial high-rise), CCM registration, all required fee payments, and meticulous record-keeping and reporting to local authorities. Our goal is to ensure your operation is fully compliant and risk-free.

2. What are your fees for homestay management?

Our fees typically involve a percentage of your total rental revenue, which varies based on the scope of services required. We believe in complete transparency, and all additional charges (e.g., cleaning fees, setup fees) will be clearly outlined in your personalized proposal. Contact us for a detailed breakdown tailored to your property.

3. How do you ensure my property is well-maintained?

We conduct professional post-stay cleaning and laundry services. Our team also performs regular property checks and arranges for any necessary repairs and maintenance promptly. We aim to keep your property in immaculate condition, ensuring positive guest experiences and preserving its value.

4. How do you maximize my rental income?

We utilize advanced dynamic pricing strategies that adjust your nightly rates based on real-time market demand, seasonality, local events, and competitor analysis. Coupled with our expert marketing and listing optimization across various platforms, we ensure your property attracts maximum bookings at optimal rates.

5. Can you manage units in both Tropicana 218 Macalister and 22 Macalisterz?

Yes, absolutely! We specialize in both Tropicana 218 Macalister and 22 Macalisterz. Our team has deep local knowledge of these specific buildings, including their JMB dynamics and market demand, allowing us to provide tailored and effective management for your unit.