Privacy Policy

Effective Date: June 6, 2026

At Yuelai Inn, accessible from www.yuelai-inn.com, one of our main priorities is the privacy of our guests and website visitors. This Privacy Policy document outlines the types of information we collect, how we use it, and how we protect your personal data.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at admin@yuelai-inn.com.

1. Information We Collect

We collect personal information that you voluntarily provide to us when booking a stay, inquiry about our services, or interacting with our automated chat platforms (including WhatsApp). This includes:

  • Identity Data:** First name, last name, passport/ID number (where required by local regulation).

  • Contact Data:** Email address, phone number, and billing/mailing address.

  • Booking Data:** Dates of stay, number of guests, and specific reservation preferences.

  • Payment Data:** Credit card details or transaction histories processed through our secure third-party payment gateways.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Process, confirm, and manage your homestay reservations.

  • Communicate with you directly or via automated channels (such as WhatsApp Business via Make.com) regarding your booking updates, check-in instructions, and customer service inquiries.

  • Comply with local municipal tourism laws, tax requirements, and guest registration regulations.

  • Improve, personalize, and expand our website and hospitality services.

3. Third-Party Data Sharing & Integrity

We do not sell, rent, or trade your personal data to third-party marketers. We only share information with verified third-party services essential to running your stay:

  • Automation Platforms:** Meta/WhatsApp Business API and Make.com to transmit automated check-in details, house rules, and transactional notifications.

  • Payment Processors:** Secure financial institutions to clear your reservation transactions.

  • Legal Obligations:** Government or law enforcement authorities if strictly mandated by local safety and lodging laws.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place a booking or enter, submit, or access your personal details. However, please note that no method of transmission over the internet is 100% secure.

5. Your Data Rights

Depending on your location, you have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your data once your homestay reservation and local tax retention periods have concluded.

6. Consent

By using our website, booking a stay, or opting into our WhatsApp messaging communications, you hereby consent to our Privacy Policy and agree to its terms.